With the rise of tech firms and new-generation office models in Ho Chi Minh City, tenants are prioritizing service quality more than ever—not just being “served,” but having their needs anticipated and exceeded.At Zen Plaza, we conduct regular training rooted in Kaizen principles—constantly improving mindset, attitude, and service actions. Staff are encouraged to see through
KAIZEN IN SERVICE – EVOLVING FROM ATTITUDE TO ACTION
KAIZEN – A STRATEGY TO STAY COMPETITIVE IN AN EXPANDING CITY
As Ho Chi Minh City expands following the merger with Binh Duong and Ba Ria – Vung Tau, total office supply is expected to reach nearly 1.9 million sqm. This means rents will adjust and competition among office buildings will intensify.To stay ahead, many office building investors have chosen a sustainable path: continuous improvement, daily
INTERNAL TRAINING – ELEVATING SERVICE WITH A PROFESSIONAL MINDSET
As Vietnam’s office market diversifies—especially with IT firms leading the charge—expectations for responsive, professional, and flexible services are rising.At Zen Plaza, we implement regular internal training programs for our entire team: security, reception, maintenance, and cleaning. These sessions go beyond technical procedures, focusing on service attitude, communication skills, and rapid response to tenant needs.We are
SMART FACILITIES – KEEPING UP WITH THE NEW GENERATION OF OFFICES
With HCMC’s transformation into a “mega-city,” the trend is shifting toward new-generation offices: smart, sustainable, wellness-focused, and connected to public transit (metro). Tenants now seek not just a place to work—but an integrated living and working experience.Zen Plaza continues to upgrade its infrastructure with a focus on smart, efficient, and people-centric design: energy-saving LED systems,
PROACTIVE SERVICE – COMMUNICATION IS THE KEY TO SATISFACTION
What sets apart a “well-managed” office building from a “well-loved” one often lies in communication and responsiveness.At Zen Plaza, we maintain active engagement with tenants via multiple channels: email updates, zalo community, a support hotline, and daily meetings to gather feedback.Rather than waiting for complaints, our management team conducts regular system checks, documents tenant concerns,